Returns

Busy Brush – Returns Policy

Satisfaction Guaranteed

At Busy Brush, we want you to love your kit! If for any reason you are not completely satisfied, you can request a return within 14 days of receiving your order.

Eligibility for Returns

• Items must be unused and in their original packaging.

• Personalized or custom-made items may have special restrictions.

How to Request a Return

1. Contact our support team at 330-347-9061 or busybrushco@gmail.com.

2. Include your order number, items you wish to return, and reason for return.

3. Our team will provide return instructions and an address for shipping.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged.

• We recommend using a trackable shipping method to ensure safe delivery.

Refunds

• Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable unless the item was damaged or incorrect.

Exchanges

• Exchanges are available for defective or incorrect items.

• Contact support for guidance on exchanging your kit.

Damaged or Incorrect Items

If your kit arrives damaged or you receive the wrong item:

• Contact support within 7 days of delivery.

• Include photos of the product and packaging for faster resolution.

Questions?

If you have any questions regarding your order, shipment, or delivery, contact our support team: Phone: 330-347-9061, Email:busybrushco@gmail.com